Syncare
Syncare is a provider-patient management project designed for a healthcare startup
Provider-patient management screen for a healthcare startup. Tools used: Figma/FigJam. Februrary 2025
PROBLEM
Healthcare providers have limited time and often manage multiple patients back-to-back, which can lead to confusion, missed details, and difficulty tracking appointments and documentation efficiently
I was tasked with redesigning the provider-patient management screen for a healthcare startup:
EVALUATING
I used heuristic evaluation (Nielsen Norman Group) and design best practices to assess the design.
Design main problems
Visual Hierarchy
Task Efficiency
Accessibility
DEFINE
What are the tasks the health provider wants to achieve?
Efficiently manage and document patient appointments.
IDEATE
Low Fidelity
I started sketching with a focus on information hierarchy (for example, positioning the main CTA at the top).
DESIGN
Patient card summary
I refined the hierarchy and eliminated color confusion- the only colors used are green to emphasize when a user has joined the Zoom meeting and the purple stroke to show the active state.
Note section
• Less clutter, more action – Got rid of extra buttons so providers can do everything in one place without the hassle.
• All-in-one screen - Write, edit, and check notes while seeing patient history- no need to jump between screens!
• I added an indication of who wrote the note and when.
Top area
• Looks way cleaner - Better spacing, easier to read, and not overwhelming.
• Placed the patient's name at the top to improve clarity and prevent confusion
• Buttons make sense now - Grouped all actions together so it’s not all over the place.
• Status is clear - You can actually see if the patient is ready without digging through text.
FINAL DESIGN
New provider-patient management screen
Help providers efficiently organize and track their meetings so they can quickly access, manage, and follow up on appointments
Challenges
- Understanding the field and accessing competitor products.
- Limited user exposure.
Next steps
Usability testing to gain insights for design improvements, ensuring scalability- how will the system manage 50+ patients without overwhelming the user?
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